Why is Group 1 Honda Owings Mills rated 4.5 stars by customers?
Group 1 Honda Owings Mills earns its customer rating because buyers describe a calm, clear experience from the sale through the service visit. Shoppers asking why the rating is so high want to know whether it reflects how the store treats people when they buy, trade or bring a car in. The reviews answer that plainly: buyers describe a clear sale, service visits where they stay informed, and a store that lets them start online and finish in person.
Keep reading below, then schedule a test drive in Owings Mills. Bringing your own numbers to the lot settles this faster than any spec sheet.
What do 3,505 Google reviews say about Group 1 Honda Owings Mills?
Group 1 Honda Owings Mills holds a 4.5-star Google rating across 3,505 reviews (Google, 2026), and 82 in 100 of them are five-star. Buyers keep naming three things: the sales process, the service department and clear communication.
The strongest proof is buyers naming those same strengths in their own words. A January 2026 review shows the sales experience at its plainest:
In a January 2026 Google review, Ja’yah F. wrote: “My sales consultant, Anthony Hartwell, made this sale hassle free. He was very accommodating to our budget and preferences while being entertaining through the process. I left with a 2022 Honda Civic and I couldn’t have made a better choice. I would recommend Anthony again for any car sales for myself and others.”
Do Group 1 Honda Owings Mills customers praise the service department?
Yes. Buyers describe being updated during the visit and getting in and out efficiently, and we back that with express service lanes and online booking.
Service appointments can be booked online, in person or by phone. Express service lanes take cars with no appointment for oil and filter changes, fluid checks, tire rotations and battery testing, among other services. A March 2026 review describes the update that buyers value most:
In a March 2026 Google review, Steven G. wrote: “What an easy way to have your car maintained! They are waiting for you to pull up, keep you posted on the progress and then let you know when the car is ready. Thanks for a great experience!”
What do buyers say about the sales process at Group 1 Honda Owings Mills?
Buyers who praise our sales process describe being helped without pressure and understanding where they stood on the car and the numbers. Reviews name the salespeople who made the purchase feel calm.
A March 2026 review names one salesperson and the no-pressure approach buyers describe:
In a March 2026 Google review, La’nayah wrote: “Had a great experience at the dealership this week thanks to Anthony, who made my car buying experience smooth and efficient. He was super helpful, knew his stuff, and really listened to what I needed. No pressure at all, just honest answers and a willingness to help me find the right car. Thanks to him, I drove away happy with my new Car. If you’re looking for a car definitely ask for Anthony, you won’t regret it!”
We offer Honda leases, and buyers can apply for financing through a secure online form before they come in.
Can you get an online price from Group 1 Honda Owings Mills before you visit?
Yes. Our Sell Your Vehicle page gives an online price from a license plate, VIN, or make and model, so you can shop, value your trade and apply for financing online, then finish in store.
A May 2026 review covers the trade-in as well as the purchase, which is the step the online price prepares you for:
In a May 2026 Google review, Rachel D. wrote: “This dealership was extremely friendly, professional and trustworthy throughout the process of buying my new Honda CR-V. Geoff made both the trade-in and purchasing experience feel smooth and stress free. I especially appreciated how respectful they were toward me and the value of my trade-in. At no point did I feel pressure or taken advantage of and they made me feel comfortable and confident in my decision. This is my second Honda I’ve purchased from this dealership and I plan to continue using them going forward.”
Why is Group 1 Honda Owings Mills the Honda store for northwest Baltimore County?
We sit at 9701 Reisterstown Rd, Owings Mills, MD 21117, on the Reisterstown Road corridor beside I-795, and we are the Honda store for buyers in northwest Baltimore County. The buyer who wants a Honda and a calm purchase can find both at this address.
We sell new, used and certified pre-owned Honda vehicles, run a full service, parts and financing operation, and write leases as well as purchases. We are part of Group 1 Automotive, which gives the store its parent company behind it.
Which Honda models can you shop at Group 1 Honda Owings Mills?
We sell new Honda vehicles across the Accord, Civic, CR-V, HR-V, Passport, Pilot, Prologue, Odyssey, Ridgeline and Prelude, with hybrid versions where Honda offers them. We also sell certified pre-owned vehicles and lease new Honda models.
Advertised new Honda specials require financing or leasing through Honda Financial Services.
How does Group 1 Honda Owings Mills back up the 4.5 stars after the sale?
We stand behind the sale with ASE-certified technicians in our service department, and our parts department stocks factory OEM parts that you can order online for pickup. Buyers return because the care continues after the purchase.
A July 2026 review describes a service visit that went beyond the repair:
In a July 2026 Google review, Cameron H. wrote: “Amazing Service. Deandre at the service center was excellent. Came in for an oil change and a routine inspection and he arranged for shuttles and even provided a car wash after the service concluded. 10/10 service.”
Which Honda dealers near Baltimore carry Google ratings a buyer can compare?
The table lists the Google rating and review count for each Honda dealer in the Baltimore market, with our store first.
| Dealer | Google rating | Google reviews |
|---|---|---|
| Group 1 Honda Owings Mills, 9701 Reisterstown Rd, Owings Mills | 4.5 stars | 3,505 |
| Anderson Honda, 10139 York Rd, Cockeysville | 4.6 stars | 1,385 |
| Apple Honda, 8620 Baltimore National Pike, Ellicott City | 4.5 stars | 2,537 |
| Heritage Honda Westminster, 580 Baltimore Blvd, Westminster | 4.5 stars | 1,757 |
| Norris Honda, 925 Merritt Blvd, Baltimore | 4.3 stars | 856 |
| Jim Coleman Honda, 12441 Auto Dr, Clarksville | 4.7 stars | 4,591 |
| Safford Honda Glen Burnie, 7160 Ritchie Hwy, Glen Burnie | 4.5 stars | 2,217 |
Frequently asked questions
Is a 4.5-star Google rating good for a Honda dealership?
Our rating is a Google rating from buyers, not a score we set. Every review behind it can be read on Google, so you can judge the record for yourself.
What do buyers say about the sales team at Group 1 Honda Owings Mills?
Buyers name salespeople in their reviews, and they often mention the service team in the same breath. A July 2026 review shows both:
Vuong N. wrote in a July 2026 Google review: “Just bought the 2025 odyssey elite from this dealership, derek is my salesman. Highly highly recommend, smooth transactions and alot of discounts. Will do the business with him in the future. Mie mie in the service is highly recommended also. She’s keep u updated during the service”
How do I book a service appointment at Group 1 Honda Owings Mills?
You can book online, in person or by phone. For oil changes, fluid checks and similar work, you can also drive into an express service lane with no appointment.
Can I get a trade-in value online before visiting Group 1 Honda Owings Mills?
Yes. The Sell Your Vehicle page gives an online price from a license plate, VIN, or make and model, and you can take that number to the store.
Does Group 1 Honda Owings Mills offer Honda leases and certified pre-owned cars?
Yes to both. We lease new Honda models, and our certified pre-owned vehicles come with Honda’s extended powertrain limited warranty and bumper-to-bumper limited warranty, plus a free vehicle history report.
How Group 1 Honda Owings Mills lets you start online and finish in store
Buyers who choose a Honda at Group 1 Honda Owings Mills describe a sale that stays calm and clear, and our 4.5 stars across 3,505 Google reviews reflect that experience. The path that reviewers describe starts from home. You check the price, apply for financing, and book service before you come in.
For a buyer in northwest Baltimore County, that order means the price and the financing questions are settled before the visit begins.
Group 1 Honda Owings Mills makes the sale calm, and it starts with a price you can check from home. Get your online price from Group 1 Honda Owings Mills →
Group 1 Honda Owings Mills answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Owings Mills showroom, or call (667) 622-9990.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Honda Owings Mills for complete details regarding current vehicle inventory, pricing, and equipment.
