Customer Testimonials
It's in a renovation stage but it has not interfer with the outstanding service they perform the waiting area is accomondating while you wait water and coffee no snackes machine but it wasn't an issue with me good service has not been bad at all
Outstanding service always. Love the walk through profile they send on your car. This really keeps your car up for standard.
The service was excellent well respected I also will come back to the same place
Everything went as planned & promised. All good! Prices also estimated accurately. Will return per recommendations.
I took my car in for an oil change now I have all these lights on my dash
While taking my car to the Honda of Owings Mills may not have been as fast as taking it to Jiffylube or Firestone, my experience was leagues above. I arrived 15 minutes early to my appointment time and they took my car right away. They were on top of communicating with me as I sat in their waiting area, didn't try to pressure me on some of the extras they found while doing my oil, transmission, and tire rotation - which is much appreciated. I was always told by my parents to never go to the dealer, that they would ... Read More DealerRater - Oct 29, 2026
My service person was Cynthia Harvey. She's always the same very professional and courteous. Always explaining the process. Great person
Always great service! The service technician, Ellery Queen provided excellent customer service. He shared the service recommendations in plain language and answered my questions. He followed up to make sure I was satisfied with the service and my car was running as expected.
We were extremely pleased with Group 1 in Owings Mills. They were professional, friendly, knowledgeable, and most importantly great listeners. They gave us the very best price for our new 2027 Honda CR-V. They were so attentive and timely about all aspects of our purchase. Will go back there again for sure!!
I have used them since 2019 when I bought a new car. The car was totaled this year and I bring my new one!
I didn't feel like a valued customer. My car battery was dead. And I feel like there was a lack of communication. Now, I have to return to have my window liner replaced.
I worked with Donald and he was great! He was diligent when working with me and being patient. He even overly explained the paperwork to me.
Very kind and always attentive letting me know how the process of repairing my car was.
The customer service was exceptional. I was constantly provided an update on the status of my car. And they followed up the next day to see how everything was
Nice, reliable and quick service and wonderful experience with nice staff, all having listening ears to customers.
I always have a pleasant experience at Honda of Owings Mills. I like to receive the technician’s detailed inspection of my car and his recommendations. I never felt pressured to accept or refuse any suggested repairs.
Good experience. Made appointment on-line. Dropped off on scheduled day. Took extra day to order part. Ready next day. No problems noted. Car drives exceptionally well.
My service writer Rick was beyond helpful. He had my car serviced on time and completed as promised. I drove away confident in the repairs. Thank you Rick!
Customer service representative was friendly, efficient, and thorough. She made sure she understood what your needs were and took every step to make sure they were addressed and you were happy with the results. She was both courteous and professional and represented your company in an exemplary fashion. Thank you.
I was there for 4 1/2 hours just to change fluids, fulfill recalls, and an inspection. That was too long of a wait.
Mr. Ellery has the best customer service and is very friendly. He called a couple of times to update me on the service for my car. The service I received was top-notch.
I am a customer at Honda of Owings Mills. I had my oil changed to day they did a great job. I will keep going to them. Thanks for getting me in and out really fast. Ms. Williams.
Service was great and performed in a timely manner I would recommend Honda of Owings Miills to friends and family
Long wait time even though an appointment was scheduled . Courtesy calls were made to provide updates during wait time
Terrific! The service rep explained to me the services that were necessary and also the recommended ones that could wait until my next visit.
The representative was professional, courteous, knowledgeable and friendly. He kept me informed on the status of my vehicle.
Very good service from Joshua Shaikh. He is always helpful and knowledgeable. and with a sweet attitude
Assistant Tyrus was very helpful and professional in getting me processed upon my arrival. He also kept me informed about the process of my vehicle.
Mimie Karowich, my Service Advisor, was exceptionally pleasant and extremely helpful in making sure that my vehicle received the service I requested. She is a great asset to your Hinda dealership.
Mimie karowich awesome advisor she was very nice, helpful , polite and answered all my concerns.. 1care was very affordable which i was very surprised to see.. the mechanic fixed my wheel cap without even asking which is always nice to see… overall very good experience.. i had very bad experience with cynthia harvey last time.. definitely gonna come back because of mimie.. oh one more thing wait times could improved waiting almost 3hours for oil change
I was surprised the oil change I requested was not done. Tech wasn’t paying attention. I came in for 2 recall notices and an oil change. Tech called with a list of other items pushing $1300. I advised I just wanted the recall items and the oil change. They argued I didn’t want other service. I replied I wanted what I had asked for.
Even in the mist of construction , I was treated with wonderful customer service. Thankyou again!
Overall good experience. Timely service and our agent was knowledgeable and willing to take time to talk through each option.
The service rep did a great job explaining and keeping me abreast of Everything that went on
They told me my oil change would take an hour and half. Four hours later without any communication I went to check on the status of my car and it turns out it was done. The staff was really nice but the wait for a simple oil change when you have an appointment and the lack of communication is out of control. I understand things can run behind but not having any communication about it is a tough sell.
They delivered on their promise of getting me the exact car I wanted. My salesman, Derek, was friendly, professional and helped tremendously with getting to a price I was comfortable with. My car buying experience was pleasant and went smoothly from beginning to end.
Josh is my go to person. He always makes sure my trucks are road ready. I now own Honda Pilot (2022) also. I never worry about breaking down.
I had a great experience with Honda of Owings Mills, especially working with Josh Shaikh, my service advisor. Josh was professional, knowledgeable, and provided excellent communication throughout the entire process. He made sure everything was handled smoothly and kept me informed along the way. I really appreciated his customer service and would highly recommend asking for Josh!
The service person Josh is superb. His ability to relate is top tier and the way professionalism he displays is always commendable
Went in for an oil change. I had the pleasure of having Mr. Ellery Queen as my associate. He quoted me a price that I was happy with. Upon checking out, my bill appeared to be doubled. He then explained to me that there were a couple of screws missing from my engine cover. I then explained that first, I’m a girl, all I know is gas and go. Second, I have less than 15,000 miles on my vehicle so there is no reason why I or anyone else would be under my hood. Thirdly, if screws were missing it ... Read More DealerRater - Sep 14, 2026
The dealership treats people with respect and they are very reliable. Due to that, I would always recommend friends and family to visit that dealership.
Don’t waste time shopping at other dealerships. If you’re shopping for a new Honda Group 1 has your next new car. Great out the door prices.
The Owins Mills Honda Car Dealership has been in my family for three generations and I personally own my third Honda mobile. My original salesman Mark, from Honda of Owings Mills sold me my very first 1981 Honda Civic in Midnight Blue, my second 2010 Honda Civic in Scarlett and my third 2016 Honda Accord Coupe. I am a devoted Honda Owner and extremely Proud of it. With Mark as my car salesman we have a 30 plus relationship as salesman and satisfied customer. I recommend to all additional family and friends to purchase Honda Vehicles from Northwest Honda of Ownings Mills, too.
Service department was really responsive this time. They were able to complete the oil change and the recall in the late afternoon. I would like to give a special shout out to the shuttle driver and the service rep for going the extra mile to get me to and from the dealership. Satisfied customer.
Excellent customer service and quick. Would definitely recommend. Ms. Cynthia’s service was exceptional. Happy customer here!
Tyrus was excellent. Assisted in explaining and was patient. We got a car battery change plus a few additional things.
Everyone is super friendly and helpful. Prompt responses and good customer service. Good experience at Honda.
Great customer service. Great time frame!! Not a long wait. Transparent explanation of services needed and services done.
very professional and efficient. friendly staff kept me updated through out the whole repair process
I’ve bought 2 cars from this dealership and have been getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, the car thinking my keys are still in the car when they’re outside the car, in my hand, etc.) and to get a recall done. I was told that the software update would fix the problem. Please note the dealership sold me the car with this update and I’ve gone back for service twice and was told that the update could ... Read More DealerRater - Aug 31, 2026
I visited on August 28, 2026, to have my car serviced for a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally work with a specific advisor because this was not my first visit. I told him I did not, and I explained the reason I brought my car in. I received a text with short video showing the courtesy inspection findings and recommendations. Ellery also called and clearly explained what needed attention now and what could wait until my next scheduled service. The service was completed on time, ... Read More DealerRater - Aug 29, 2026
Experience was good. Time for job to be done was accurate. Personnel were friendly and professional.
Very smooth trade in and purchase of a new car! Everyone was great and very helpful!
Ms Cynthia was very professional and courteous. She prioritized customer values and made the visit a pleasant one.
Excellent service fast service qualified service, responsive, service quality, service, supportive service, meaningful service, expected service
Service Advisor was informative and attentive to all details. Gave us a phone number to text if we wanted information.
Quick service and good communication keeping me informed of the progress on service and they washed the car when they finished
Lack of time management: They said the job would be done in 2 hours but actually it took 3 hours.
Excellent service from Ellery in the Honda Service Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attention to detail and his follow-up afterward to make sure everything was going well with my vehicle. Ellery truly cares about his customers and provides outstanding customer service. Definitely 10 out of 10! Thank you, Ellery, for the fantastic job and for always taking great care of me and my Honda!
Worked with Josh - was very helpful and informative- took care of the issues and the car is back to normal
I am sure the work is very well done. Ellery is very polite. But I had to leave the car for the weekend after making me wait for more than 2 hours. That was not pleasant.
The dealership was nice. The staff was easy to work with and made the buying process easy. Our salesman Anthony Hartwell, was very attentive, explained everything and answered all of our questioned. Will visit again.
I had an issue with the av screen blacking out unexpectedly took the CRV in they did and update to the vehicle. 2nd time brought the CRV in for the same issue, this time Honda replaced the av screen with a new one in my 2026 CRV !! Thanks Blake for taking care of me. 🫶🏾
I’ve always received great service at this dealership. Everyone is friendly, helpful, and professional, making every visit a pleasant experience.
⭐⭐⭐⭐⭐ Excellent Experience at Honda of Owings Mills
We had an excellent experience with Peter Schwab at Honda of Owings Mills from start to finish. Peter was professional, straightforward, and extremely responsive throughout the entire process.
Communication is very important to me when making a major purchase, and Peter did an outstanding job keeping us informed, answering our questions, and making sure we understood everything along the way. There was no pressure or unnecessary sales games—just good communication and a genuine effort to earn our business.
Peter also worked with us to get an excellent price on our new Honda ... Read More DealerRater - Aug 15, 2026
Everyone I spoke with was very friendly and helpful. I would not hesitate to have them do additional work on my car if needed..
Would have given a 5 star but my tech wasn’t the most polite person been getting my service here since I bought my car 2020 and this the first time I felt like going else where. Didn’t receive any updates until Debbie came around asking everyone their names to get updates always a pleasure to see Debbie she is a great person and Blake as well!
Ellery Queen was the most attentive, friendly, kind Honda representative I have ever had. He loves his job, and is very professional. He made my experience so wonderful and made me want to come back to this location. I was really blown away by the level of customer service he gave. My whole visit went so smooth.
Awesome service. They get you in and out quickly. Josh is great to work with. He was able to get me a discount on my service.
Had a great service experience. Thanks to the great customer service and pricing from my Service Advisor Ellery Queen.
Josh was great in and out with a recall in a hour nice job thanks
Customer service was great from the service to the shuttle driver. I was accommodated well.
For the most part, service and sales have been good experiences. There have been no major issues or concerns
The Windshield washer fluid was completely empty after service. The System update message still on dashboard.
Had done warranty work through in the past. Thought they were ok. But now after getting additional work done with them, the experience has soured me on doing repairs through a dealer
First of of all everybody from the car preparer (he put in the paper protection) to my service manager "Josh" was awesome 👌! Josh was friendly and not pushy, he didn't pressure me for other services. My car was cleaned for free and my coupon saved me $$$$$.
Josh was very polite, professional and informative. The service was fine in a timely manner
Although site was under construction I truly appreciated my experience with Group 1 dealership. All my expectations were meet, including wait time and customer service. I intend to keep them as a valuable resource for my automotive needs. Thanks also goes out to Joshua Shaikh my service advisor.
This dealership usually has great customer service and reliable work. I like that they keep you updated when they are servicing your car. And the wait time is reasonable.
It was a pleasure purchasing my vehicle at honda, and still a pleasure having it serviced, by BLAKE the service advisor, beautiful young lady to work with, just awsome.
They'll take care of you! Ms. Blake Jones and Mr. Costley they are definitely working to make their customers safe and satisfied.
Efficient and courteous. Very satisfied with their work. Will continue to have my car serviced there.
The promo was great, I didn’t wait long and they washed my car. Through out visit my service advisor Rick was extremely helpful and explained everything thing.
I went for a service call, I was ignored, forgotten, they lost my car and it was returned damaged. I was told the manager would follow up and no one did. This happened twice with two different vehicles
I live across the street from ellicott city Honda service, but i chose to go to owings mills Honda for last 10 years. There must. E a reason. Love their services.
I was charged for a tire rotation but never received one. Then my service advisor said that I can only get a refund if I drive 30 minutes back to the dealership.
My service advisor was on point Deandre was a special person the best service rep. I have ever experiencer I enjoyed my visit.
The service representative Darren answered all of my questions and checked my car's service record
The car buying process was smooth from start to finish. From sales to finance everything went amazing with no issues. It has been years since I have gone through the car buying process. I was a little concerned about how it would play out but Group 1 Honda 1 treated me like family. Highly recommend this dealership . 5 stars
Our service rep, Mimie, was well informed and wonderful to work with. Pls give her a raise.
Always have god service here. Tyrus was soooo helpful today telling me what was really needed for my vehicle.
They did my maintenance and recall in 1 visit. Happy to get my car back so soon
Everything was fine. This is my second review by the way I really appreciated Rick’s help
Was there for 2 hours after appointment time and nothing was in process of being done. I took my car and left. Will go to another dealer.
Great customer service! I like the video review of my truck. The staff was great and I love that they provide customers with shuttle service.
very happy with my purchase we will come back when we need a new cari (country) Tim is a great guy
Check in was fast and easy. Service manager listed and understood my concerns Very attentive. Job well done.
Over the past 10 years, Joshua is the best in helping me get my car repaired efficiently and honestly with vulnerable advice and suggestions. He and his colleagues work very hard in Baltimore’s summer heat. To which I really appreciate and respect. He is always patient and supportive. Thank you very much Joshua and your colleagues including Kal. 🙏🏻 I have bought my previous car here too. And will be purchasing the next car here without a doubt. A very satisfying customer.
The service was good but the wait was very long for a B 1 service.
The service department used to be the best thing about the dealership but not anymore.
