Customer Testimonials
Overall good experience. Timely service and our agent was knowledgeable and willing to take time to talk through each option.
The service rep did a great job explaining and keeping me abreast of Everything that went on
They told me my oil change would take an hour and half. Four hours later without any communication I went to check on the status of my car and it turns out it was done. The staff was really nice but the wait for a simple oil change when you have an appointment and the lack of communication is out of control. I understand things can run behind but not having any communication about it is a tough sell.
They delivered on their promise of getting me the exact car I wanted. My salesman, Derek, was friendly, professional and helped tremendously with getting to a price I was comfortable with. My car buying experience was pleasant and went smoothly from beginning to end.
Josh is my go to person. He always makes sure my trucks are road ready. I now own Honda Pilot (2022) also. I never worry about breaking down.
I had a great experience with Honda of Owings Mills, especially working with Josh Shaikh, my service advisor. Josh was professional, knowledgeable, and provided excellent communication throughout the entire process. He made sure everything was handled smoothly and kept me informed along the way. I really appreciated his customer service and would highly recommend asking for Josh!
The service person Josh is superb. His ability to relate is top tier and the way professionalism he displays is always commendable
Went in for an oil change. I had the pleasure of having Mr. Ellery Queen as my associate. He quoted me a price that I was happy with. Upon checking out, my bill appeared to be doubled. He then explained to me that there were a couple of screws missing from my engine cover. I then explained that first, I’m a girl, all I know is gas and go. Second, I have less than 15,000 miles on my vehicle so there is no reason why I or anyone else would be under my hood. Thirdly, if screws were missing it ... Read More DealerRater - Sep 14, 2026
The dealership treats people with respect and they are very reliable. Due to that, I would always recommend friends and family to visit that dealership.
Don’t waste time shopping at other dealerships. If you’re shopping for a new Honda Group 1 has your next new car. Great out the door prices.
The Owins Mills Honda Car Dealership has been in my family for three generations and I personally own my third Honda mobile. My original salesman Mark, from Honda of Owings Mills sold me my very first 1981 Honda Civic in Midnight Blue, my second 2010 Honda Civic in Scarlett and my third 2016 Honda Accord Coupe. I am a devoted Honda Owner and extremely Proud of it. With Mark as my car salesman we have a 30 plus relationship as salesman and satisfied customer. I recommend to all additional family and friends to purchase Honda Vehicles from Northwest Honda of Ownings Mills, too.
Service department was really responsive this time. They were able to complete the oil change and the recall in the late afternoon. I would like to give a special shout out to the shuttle driver and the service rep for going the extra mile to get me to and from the dealership. Satisfied customer.
Excellent customer service and quick. Would definitely recommend. Ms. Cynthia’s service was exceptional. Happy customer here!
Tyrus was excellent. Assisted in explaining and was patient. We got a car battery change plus a few additional things.
Everyone is super friendly and helpful. Prompt responses and good customer service. Good experience at Honda.
Great customer service. Great time frame!! Not a long wait. Transparent explanation of services needed and services done.
very professional and efficient. friendly staff kept me updated through out the whole repair process
I’ve bought 2 cars from this dealership and have been getting service done since 2016 and this will be my last time. I came in because I’ve been having problems with my computer system (glitchy car play, the car thinking my keys are still in the car when they’re outside the car, in my hand, etc.) and to get a recall done. I was told that the software update would fix the problem. Please note the dealership sold me the car with this update and I’ve gone back for service twice and was told that the update could ... Read More DealerRater - Aug 31, 2026
I visited on August 28, 2026, to have my car serviced for a recall. Ellery, my service advisor, was very friendly and professional. He introduced himself and the company properly, then asked if I normally work with a specific advisor because this was not my first visit. I told him I did not, and I explained the reason I brought my car in. I received a text with short video showing the courtesy inspection findings and recommendations. Ellery also called and clearly explained what needed attention now and what could wait until my next scheduled service. The service was completed on time, ... Read More DealerRater - Aug 29, 2026
Experience was good. Time for job to be done was accurate. Personnel were friendly and professional.
Very smooth trade in and purchase of a new car! Everyone was great and very helpful!
Ms Cynthia was very professional and courteous. She prioritized customer values and made the visit a pleasant one.
Excellent service fast service qualified service, responsive, service quality, service, supportive service, meaningful service, expected service
Service Advisor was informative and attentive to all details. Gave us a phone number to text if we wanted information.
Quick service and good communication keeping me informed of the progress on service and they washed the car when they finished
Lack of time management: They said the job would be done in 2 hours but actually it took 3 hours.
Excellent service from Ellery in the Honda Service Department! He was professional, friendly, patient, and kept me well informed throughout the entire service process. I really appreciated his attention to detail and his follow-up afterward to make sure everything was going well with my vehicle. Ellery truly cares about his customers and provides outstanding customer service. Definitely 10 out of 10! Thank you, Ellery, for the fantastic job and for always taking great care of me and my Honda!
Worked with Josh - was very helpful and informative- took care of the issues and the car is back to normal
I am sure the work is very well done. Ellery is very polite. But I had to leave the car for the weekend after making me wait for more than 2 hours. That was not pleasant.
The dealership was nice. The staff was easy to work with and made the buying process easy. Our salesman Anthony Hartwell, was very attentive, explained everything and answered all of our questioned. Will visit again.
I had an issue with the av screen blacking out unexpectedly took the CRV in they did and update to the vehicle. 2nd time brought the CRV in for the same issue, this time Honda replaced the av screen with a new one in my 2026 CRV !! Thanks Blake for taking care of me. 🫶🏾
I’ve always received great service at this dealership. Everyone is friendly, helpful, and professional, making every visit a pleasant experience.
⭐⭐⭐⭐⭐ Excellent Experience at Honda of Owings Mills
We had an excellent experience with Peter Schwab at Honda of Owings Mills from start to finish. Peter was professional, straightforward, and extremely responsive throughout the entire process.
Communication is very important to me when making a major purchase, and Peter did an outstanding job keeping us informed, answering our questions, and making sure we understood everything along the way. There was no pressure or unnecessary sales games—just good communication and a genuine effort to earn our business.
Peter also worked with us to get an excellent price on our new Honda ... Read More DealerRater - Aug 15, 2026
Everyone I spoke with was very friendly and helpful. I would not hesitate to have them do additional work on my car if needed..
Would have given a 5 star but my tech wasn’t the most polite person been getting my service here since I bought my car 2020 and this the first time I felt like going else where. Didn’t receive any updates until Debbie came around asking everyone their names to get updates always a pleasure to see Debbie she is a great person and Blake as well!
Ellery Queen was the most attentive, friendly, kind Honda representative I have ever had. He loves his job, and is very professional. He made my experience so wonderful and made me want to come back to this location. I was really blown away by the level of customer service he gave. My whole visit went so smooth.
Awesome service. They get you in and out quickly. Josh is great to work with. He was able to get me a discount on my service.
Had a great service experience. Thanks to the great customer service and pricing from my Service Advisor Ellery Queen.
Josh was great in and out with a recall in a hour nice job thanks
Customer service was great from the service to the shuttle driver. I was accommodated well.
For the most part, service and sales have been good experiences. There have been no major issues or concerns
The Windshield washer fluid was completely empty after service. The System update message still on dashboard.
Had done warranty work through in the past. Thought they were ok. But now after getting additional work done with them, the experience has soured me on doing repairs through a dealer
First of of all everybody from the car preparer (he put in the paper protection) to my service manager "Josh" was awesome 👌! Josh was friendly and not pushy, he didn't pressure me for other services. My car was cleaned for free and my coupon saved me $$$$$.
Josh was very polite, professional and informative. The service was fine in a timely manner
Although site was under construction I truly appreciated my experience with Group 1 dealership. All my expectations were meet, including wait time and customer service. I intend to keep them as a valuable resource for my automotive needs. Thanks also goes out to Joshua Shaikh my service advisor.
This dealership usually has great customer service and reliable work. I like that they keep you updated when they are servicing your car. And the wait time is reasonable.
It was a pleasure purchasing my vehicle at honda, and still a pleasure having it serviced, by BLAKE the service advisor, beautiful young lady to work with, just awsome.
They'll take care of you! Ms. Blake Jones and Mr. Costley they are definitely working to make their customers safe and satisfied.
Efficient and courteous. Very satisfied with their work. Will continue to have my car serviced there.
The promo was great, I didn’t wait long and they washed my car. Through out visit my service advisor Rick was extremely helpful and explained everything thing.
I went for a service call, I was ignored, forgotten, they lost my car and it was returned damaged. I was told the manager would follow up and no one did. This happened twice with two different vehicles
I live across the street from ellicott city Honda service, but i chose to go to owings mills Honda for last 10 years. There must. E a reason. Love their services.
I was charged for a tire rotation but never received one. Then my service advisor said that I can only get a refund if I drive 30 minutes back to the dealership.
My service advisor was on point Deandre was a special person the best service rep. I have ever experiencer I enjoyed my visit.
The service representative Darren answered all of my questions and checked my car's service record
The car buying process was smooth from start to finish. From sales to finance everything went amazing with no issues. It has been years since I have gone through the car buying process. I was a little concerned about how it would play out but Group 1 Honda 1 treated me like family. Highly recommend this dealership . 5 stars
Our service rep, Mimie, was well informed and wonderful to work with. Pls give her a raise.
Always have god service here. Tyrus was soooo helpful today telling me what was really needed for my vehicle.
They did my maintenance and recall in 1 visit. Happy to get my car back so soon
Everything was fine. This is my second review by the way I really appreciated Rick’s help
Was there for 2 hours after appointment time and nothing was in process of being done. I took my car and left. Will go to another dealer.
Great customer service! I like the video review of my truck. The staff was great and I love that they provide customers with shuttle service.
very happy with my purchase we will come back when we need a new cari (country) Tim is a great guy
Check in was fast and easy. Service manager listed and understood my concerns Very attentive. Job well done.
Over the past 10 years, Joshua is the best in helping me get my car repaired efficiently and honestly with vulnerable advice and suggestions. He and his colleagues work very hard in Baltimore’s summer heat. To which I really appreciate and respect. He is always patient and supportive. Thank you very much Joshua and your colleagues including Kal. 🙏🏻 I have bought my previous car here too. And will be purchasing the next car here without a doubt. A very satisfying customer.
The service was good but the wait was very long for a B 1 service.
The service department used to be the best thing about the dealership but not anymore.
The waiting time is too long and their tech take too long to find the problem and give costumes updates
I went in for my all at 8:30amdidn’t leave until 1pm The wait time was long
Agent was friendly and helpful. Answered my questions thoroughly. I will definitely come back for additional service
Very professional and nice people. Just moved from NY and no questions ask this is rhe best service center.
Quick check-in, service tech listened and answered all my questions. Car serviced in reasonable amount of time. Will definitely be going back.
Ms. Cynthia was fantastic. I came in without an appointment and she was able to help me with a tire replacement and ensure it was covered under the warranty.
I would like to thank Honda for good customer service. The timing was not bad at all for maintenance 👍
They were efficient, attenative and went out of their way to help me feel comfortable
Blake was very helpful kind and professional. It’s pleasure to come and be taken of right away.
Nice to work with. No sales pressure and very friendly staff. Peter is knowledgeable and awesome customer service.
efficient service upon arrival my contact attentive very impressed with De ardren explained information professional
The service was terrible. They don’t return your calls. They charge me a lot of money and the car looks and smells the same way it did when I took it in there.
Honda at OWINGS MILLS have been my dealer for over 20 years People are very nice and helpful I I always recommend this dealer to my friends Thank you for your great service
I have used this dealer sense 2004 and has never been disappointed. Thanks for the great service.
Honda of Owings Mills always has appointments available to accommodate my busy schedule and I love the text messages and updates via text. Definitely helpful. My service advisor Tyrus was very friendly and helpful all throughout the whole process.
Darren great the manager, Cynthia was rude, shuttle driver terrible. Don’t want to encounter them again
Everyone are very nice and helpful. They help you out in every way they can.
Needed the mandatory recall for air bags. Made an appointment for 10 am on 27-Apr-2026 at Honda Owings Mills (Maryland USA). The service agent said it will be 2.5 hours. After 2.5 hours, that said another 1.5 hours. Why bother making an appointment if it still needs 4 hours to update a software fix? Horrible service. Seems everyone is waiting for 3-4 hours minimum. Looks like a trend and not an exception. Eventually they were not able to complete the fix as well. So 4 hours wasted in the dealership without any result.
Excellent work and very fast sevice at owings mills honda. Great job keep it up
My CR-V was towed to the service dept. Monday afternoon, unaccompanied by me. I got a note that the car was delivered by AAA, but I received no notification from Honda of Owings Mills (HOM) that is had arrived. I called Tuesday morning to find out what if it was in and scheduled. The receptionist said she'd scheduled it in an opening at 9:15, about which I was pleased. That was it for then. Service rep called me from a number that had an entirely different area code than HOM, which made me a bit wary and I said so. ... Read More DealerRater - Apr 24, 2026
Service department is friendly, informative and pleasant. They talk to you and explain the procedure of th appointment before and after.
The service department is wonderful especially Rick. He is professional and a pleasure to work with.
I’ve Purchased 2 vehicles from this dealership & location, each & every time they’ve taken care of me very well! From Mr. Anthony Hartwell aka NEWYORK to Mr.Phil Cooper the used car sales manager AKA MR. GET IT DONE & last but surely not least the finance officer Mr. Leendert Pijpers ! I TRULY HAVE FOUND A NEW HOME WITH HONDA OF OWINGS MILLS.. I LOOK FORWARD TO MORE BUSINESS!!
Love going to Honda for Owen Mills friendly a always looking out for their costomer
What a breath of fresh air. The service I received today was awesome! Josh and them crew were friendly and extremely engaging. They took the time to explain what they were going to do. And i loved the video with the tech. Wow just awesome service.
It was fast and efficient there. I was done all the paperwork pretty quickly which was great
Your service department always take care of my vehicle, The service advisor and the technicians are wonderful people and very courteous... job well done
It was a great experience with the Owings mills Honda. The service department went above and beyond to address the issue. I would definitely recommend this service center. Rick was very knowledgeable and communicated every step there by creating trust.
Great team at the dealership. They talk care of your needs and make sure to get the best deal for you.
Knowledgeable and kind Took.care of needs tried to make things easy and smooth. Caring
All representatives are helpful and pleasant. They are all very welcoming. I will be back for more ‼️‼️‼️
Honda of Owings Mills is a dealership with excellent employees. This is my fifth experience buying a new vehicle from them. A couple of days ago I met with Peter Schwab and Andrew (?). These two gentlemen were professional and knowledgeable of their crafts. Both of them worked with me to my satisfaction. I would also like to add that they were extremely patient with me while answering my questions. I would definitely recommend any potential buyer to check them out!
