Customer Testimonials
They did my maintenance and recall in 1 visit. Happy to get my car back so soon
Everything was fine. This is my second review by the way I really appreciated Rick’s help
Was there for 2 hours after appointment time and nothing was in process of being done. I took my car and left. Will go to another dealer.
Great customer service! I like the video review of my truck. The staff was great and I love that they provide customers with shuttle service.
very happy with my purchase we will come back when we need a new cari (country) Tim is a great guy
Check in was fast and easy. Service manager listed and understood my concerns Very attentive. Job well done.
Over the past 10 years, Joshua is the best in helping me get my car repaired efficiently and honestly with vulnerable advice and suggestions. He and his colleagues work very hard in Baltimore’s summer heat. To which I really appreciate and respect. He is always patient and supportive. Thank you very much Joshua and your colleagues including Kal. 🙏🏻 I have bought my previous car here too. And will be purchasing the next car here without a doubt. A very satisfying customer.
The service was good but the wait was very long for a B 1 service.
The service department used to be the best thing about the dealership but not anymore.
The waiting time is too long and their tech take too long to find the problem and give costumes updates
I went in for my all at 8:30amdidn’t leave until 1pm The wait time was long
Agent was friendly and helpful. Answered my questions thoroughly. I will definitely come back for additional service
Very professional and nice people. Just moved from NY and no questions ask this is rhe best service center.
Quick check-in, service tech listened and answered all my questions. Car serviced in reasonable amount of time. Will definitely be going back.
Ms. Cynthia was fantastic. I came in without an appointment and she was able to help me with a tire replacement and ensure it was covered under the warranty.
I would like to thank Honda for good customer service. The timing was not bad at all for maintenance 👍
They were efficient, attenative and went out of their way to help me feel comfortable
Blake was very helpful kind and professional. It’s pleasure to come and be taken of right away.
Nice to work with. No sales pressure and very friendly staff. Peter is knowledgeable and awesome customer service.
efficient service upon arrival my contact attentive very impressed with De ardren explained information professional
The service was terrible. They don’t return your calls. They charge me a lot of money and the car looks and smells the same way it did when I took it in there.
Honda at OWINGS MILLS have been my dealer for over 20 years People are very nice and helpful I I always recommend this dealer to my friends Thank you for your great service
I have used this dealer sense 2004 and has never been disappointed. Thanks for the great service.
Honda of Owings Mills always has appointments available to accommodate my busy schedule and I love the text messages and updates via text. Definitely helpful. My service advisor Tyrus was very friendly and helpful all throughout the whole process.
Darren great the manager, Cynthia was rude, shuttle driver terrible. Don’t want to encounter them again
Everyone are very nice and helpful. They help you out in every way they can.
Needed the mandatory recall for air bags. Made an appointment for 10 am on 27-Apr-2026 at Honda Owings Mills (Maryland USA). The service agent said it will be 2.5 hours. After 2.5 hours, that said another 1.5 hours. Why bother making an appointment if it still needs 4 hours to update a software fix? Horrible service. Seems everyone is waiting for 3-4 hours minimum. Looks like a trend and not an exception. Eventually they were not able to complete the fix as well. So 4 hours wasted in the dealership without any result.
Excellent work and very fast sevice at owings mills honda. Great job keep it up
My CR-V was towed to the service dept. Monday afternoon, unaccompanied by me. I got a note that the car was delivered by AAA, but I received no notification from Honda of Owings Mills (HOM) that is had arrived. I called Tuesday morning to find out what if it was in and scheduled. The receptionist said she'd scheduled it in an opening at 9:15, about which I was pleased. That was it for then. Service rep called me from a number that had an entirely different area code than HOM, which made me a bit wary and I said so. ... Read More DealerRater - Apr 24, 2026
Service department is friendly, informative and pleasant. They talk to you and explain the procedure of th appointment before and after.
The service department is wonderful especially Rick. He is professional and a pleasure to work with.
I’ve Purchased 2 vehicles from this dealership & location, each & every time they’ve taken care of me very well! From Mr. Anthony Hartwell aka NEWYORK to Mr.Phil Cooper the used car sales manager AKA MR. GET IT DONE & last but surely not least the finance officer Mr. Leendert Pijpers ! I TRULY HAVE FOUND A NEW HOME WITH HONDA OF OWINGS MILLS.. I LOOK FORWARD TO MORE BUSINESS!!
Love going to Honda for Owen Mills friendly a always looking out for their costomer
What a breath of fresh air. The service I received today was awesome! Josh and them crew were friendly and extremely engaging. They took the time to explain what they were going to do. And i loved the video with the tech. Wow just awesome service.
It was fast and efficient there. I was done all the paperwork pretty quickly which was great
Your service department always take care of my vehicle, The service advisor and the technicians are wonderful people and very courteous... job well done
It was a great experience with the Owings mills Honda. The service department went above and beyond to address the issue. I would definitely recommend this service center. Rick was very knowledgeable and communicated every step there by creating trust.
Great team at the dealership. They talk care of your needs and make sure to get the best deal for you.
Knowledgeable and kind Took.care of needs tried to make things easy and smooth. Caring
All representatives are helpful and pleasant. They are all very welcoming. I will be back for more ‼️‼️‼️
Honda of Owings Mills is a dealership with excellent employees. This is my fifth experience buying a new vehicle from them. A couple of days ago I met with Peter Schwab and Andrew (?). These two gentlemen were professional and knowledgeable of their crafts. Both of them worked with me to my satisfaction. I would also like to add that they were extremely patient with me while answering my questions. I would definitely recommend any potential buyer to check them out!
Service advisor very conceding. service took twice as long as expected, price quoted was less than price charged. The using this place for years was very unhappy.This time
The person that always helps me with my service is Josh. He has a welcoming personality and always makes sure my vehicle is handled with care. My vehicle was inspected, oiled changed, and new window wipers put on. All done in a reasonable time. Thanks!
Excellent service and much quick turnaround time. Great experience and pleased with the care my car received!
Oil change took almost e 3 hours for an oil change ridiculous, then I see my car drive by they park in front and no one says nothing about it being ready waited 15 more minutes to go ask after I saw my vehicle drive by to tell them if my car was ready and it was and no one said nothing to me so zero stars will never go back again thank you for the waste of time
Service was done timely . Communication throughout the process and my service advisor went above and beyond for me.
The dealership was very professional, prompt, courteous, clean and accommodating. I was assisted in a matter of minutes.
I’ve been going to this Honda dealer since 2019. The advisors are always nice and very helpful. This time, i was a little frustrated with them because i had my car towed (to fix a problem they caused) on Friday with an appointment scheduled for 9:30am. I called for an update around 3pm. No one could give me an update. No one looked at my car until Saturday morning. The person i spoke with told me my car had just came in at 5pm (which was a lie). My car was towed from my house at 8:50am that Friday morning. ... Read More DealerRater - Mar 7, 2026
Staff were courteous and helpful. Car assessments and the work done was explained in detail and completed in a timely manner.
Excellent Service All Around ! Joshua, my advisor , was on top of things and sent me updates along the way. The recommendations are appreciated, and I never feel pressured to approve an additional service if I'm not ready. 5 Stars for sure !
I had a great experience at the Honda dealership in Owings Mills, and my service advisor Joshua was absolutely amazing. He was professional, knowledgeable, and kept me updated throughout the entire process. He made sure I understood what my vehicle needed and answered all of my questions with patience and honesty. The customer service was top tier and the whole visit was smooth from start to finish. I truly appreciate the care and attention to detail. I’ll definitely be returning and recommending this location to others!
Great service. Easy to schedule an appointment and very courteous and friendly, knowledgeable staff! Didn’t try to upsell more services and appreciated the prompt service.
Great service, very kind people especially Debbie the cashier and the estimater. Will go back
Once you agree on a price, they take you to sign the papers in the back and the numbers are more expensive than what you agreed on. They hope you're dumb and sign without reading. There's a bigger woman that works there and tries to say "well you already signed the paper" after I called them out. Worst dealer experience I've ever had.
Everyone at Honda of Owing Mills was very kind and respectful! I'm so glad that this was the dealership that I had chosen to lease my car! Peter was my car salesman and he absolutely knocked it out of the park! I initially came to the dealership for a Civic Hatchback. However, upon arriving, the civic had been sold before I could get to it. Which was okay because I wasn't dead set on it. Peter had shown me an Urban Grey Civic and I instantly fell in love with it! Not only that, but Peter had saved ... Read More DealerRater - Feb 24, 2026
i had MI Mi as my service representative. She is an amazing young lady, very professional, knowledgable. She responded timely to my concerns and questions. Absolute asset to your organization!
Joshua is amazing and made my entire experience great. I will choose him each time
This rating is about my service experience today from the Service Center. The communication today was awful. My car was towed-in last night. I received a call around 8am this morning informing me that they had my car, but then there was no follow up ALL day until about 45 minutes before closing to inform me that my car was ready. I had to scramble to get a ride and barely arrived before closing. Before then, my text messages went unanswered and my telephone calls went to voicemail. It was so disappointing not to know whether I would have a car ... Read More DealerRater - Feb 21, 2026
Josh S delivered attentive, friendly Honda customer service with professionalism, efficiency, and clear communication throughout.
Tyrus was very helpful. I truly appreciate all his help. Great dealership if you need work done on your Honda.
U guys r irresponsible, I’m florida, i was new there.. i had appointment 12.00 . I got electic break system pblm, i know my trail light is broken, they took my 4hous, after that i told them, i have to go, they say’s u have to change ur trail light,then sing will be removed, & i had to pay $229 They did diagnossis… they found my trail light is broken, lol , that’s why i have to pay xxxxing $229. Just for that, 4 hours gone, they r big scammer….
Waiting period is very long I don’t over two hrs to patch my car tyer otherwise customer service is great.
Seymour Help me a lot. Very good customer service. He make sure that all the issue is fix.
Rick was extremely kind and knowledgeable. He explained all of the services that my car needed in detail, will a 100% recommend him.
Purchased my car from them a few months ago and today was my first time back for service. Staff was helpful and polite. Got my car back within the promised time frame and they washed it.
Great service but needs more service staff. My advisor Jay was courteous and professional throughout the car repair.
The staff at Honda of Owings Mills were excellent. They made sure all of my concerns were addressed. Ms. Cynthia communicated the whole process of my vehicle recall inspection.
Service is fairly priced and the advisors are very communicative so I understand what my car needs.
The mechanics are good but customer service with service advisors need to be more welcoming or friendly.
We have been using this dealership for service since 2018, and unfortunately today’s experience was the worst we’ve had. I came in for a simple oil change, but when I got home I noticed a very strong smell of oil. After opening the hood, I discovered that the oil cap had not been closed at all, and oil had splattered throughout the entire engine compartment. This is not a small oversight — it’s a basic safety and quality check that should never be missed.
On top of that, the cashier at checkout was extremely rude and inpatient . I understand ... Read More DealerRater - Feb 6, 2026
The service staff is Always professional, friendly, rapid service, excellent attention to detail, and honest to deal with.
All the people I interact with at this dealership and helpful and pleasant in both sales and service
I have been coming to this dealership for years. I have purchased my last 3 cars from here. The service is good, a little bit of a wait. The part of the service I most appreciate is the multipoint inspection. It tells me what needs to be done, but they do not pressure me to fix it. I have been to other Honda dealerships/service center and this is by far my favorite. Ms. Cynthia and Ms. Debbie are the best!!
I was there today for my 1 2 check up. Ray took my call and set up my appointment. He took care of my car also while I was there. His service was excellent, and his manner was very friendly and welcoming. Debbie checked me out as usual. She’s very nice and very efficient. I had a good visit.
The building is always clean and the service is impeccable.and, I was fortunate enough to get in and out in a timely manner. My service advisor was very sweet and kept me informed of what was going on. The cashier was professional and friendly also. I left very pleased.
No hidden charges. All charges were explained clearly ahead of time so no surprises. Highly recommend this dealership.
The service depaŕtment is well organized and the service reps communicated with me at all stages of the servicing.
It was great the attention that everybody got to resolve the problem with my card.
Service was thorough and complete..above adviser was pleasant and knowledgeable. Customer service area was clean and coffee was good
Professional and courtesy.They kept me informed of my vehicle process. Excellent customer service. Coffee was good
Very courteous and sufficient , would reccomend this dealership to anyone who has a Honda vehicle
Everyone is very nice and attentive. Organized and detailed oriented. Always smiling and willing to help customers. It’s always a great experience when I take my car to get serviced.
Every time I bring my car in for service I'm approached by a Saleman about trading my car in. If I was interested in a new car I would just bring my car in for a trade-in.
I have $69 coupon for oil and filter change. I love it but labor cost is too high.
Thanks for giving me an appointment today. Very expeditious work. It was my benefit For your service.
I brought my car in for the initial oil change and multipoint inspection. The service provider greeted me in a professional and pleasant manner and checked me in. He explained what the service would entail and gave an estimated time for completion. During my wait in the waiting room, I received a text from Joshua letting me know I could text or call if I had any questions. Once service was completed, I received a text with the overall results and a link to allow me to review the full report. The provider who greeted and checked me in met ... Read More DealerRater - Jan 9, 2026
Honda Service Center is top notch. They are attentive and clesrly communicate the status of your car.
I'm very pleased with the work and the customer service you guys are awesome
I am happy about location maybe not really some of the staff. The flexibility in getting service.
Great service. Very curious and attentive to clients needs. Chris was amazing. Would def recommend
Tyrus was very nice and helpful. He communicated well when my vehicle was ready and everything was good. Overall great customer service and good overall experience.
I was well received and well taken care of by the lady who received me and the cashier and my car was also well taken care of. The technician was very courteous and helpful. Good job.
I was in and out more quickly than previous times. Thanks to Cynthia's professionalism; she kept her promise to ensure that I didn't wait long.
I received excellent customer service from Cynthia today. She was personable. When I came to pick up my car she acknowledged me.
When i took delivery of car, the dealership did filled the gas full tank, they just gave half tank.
Very attentive to customer’s needs and service rep Kayla was most accommodating. I did not feel used or abused by dearlershio.
Great people to work with, made the experience very pleasant.It felt like I was in an out.
I like them a lot. They are fast, they communicate effectively. I like to wait while they work on my car they are accommodating and just nice
I had great experience at Honda dealership the staff was friendly, professional, and knowledgeable. Cynthia in particular went above and beyond to ensure i met my needs.
Service center has always completed the work requested on time and completely. They keep you informed about progress and completion.
