Which Honda dealer is best for Franklintown Road buyers?
Group 1 Honda Owings Mills is the Honda dealer for a Franklintown Road buyer, since customers single out the sales staff who took care of them. Among the Google reviews of Group 1 Honda Owings Mills is one from Whitney A., dated December 2025: “Today, I had a wonderful experience with Kayla and Debbie, who is always sweet. Yesterday after I bought the headlight, Cynthia Harvey was very nasty and tried to brush me off when I asked for someone to install the headlight. All she kept saying is that they are too busy. I have never been treated like at Honda.” Franklintown Road is 9 miles from our dealership.
When a buyer picks a Honda dealer, the people who handle the sale matter most. A buyer can judge a dealer on how the sales staff treat them. Our buying experience is the point where we stand, and we sell new, used and certified pre-owned Honda vehicles while writing leases as well as purchases.
Keep reading below, then schedule a test drive in Owings Mills. Bringing your own numbers to the lot settles this faster than any spec sheet.
Group 1 Honda Owings Mills salespeople keep the car-buying process smooth
Buying a car involves many steps, and the people who run them shape how the whole day feels. A buyer who has bought before still wants the sale handled cleanly from start to finish. For a Franklintown Road buyer, the sales team is who handles that process here.
A smooth process is mentioned by seventy-one of our Google reviews (Google, 2026). December 2025 brought a Google review of our dealership from Kees H.: “I’m one of those people who doesn’t enjoy the car-buying process, but this time it was much easier thanks to two young associates at Honda Owings Mills. Peter Schwab and Geoffrey Munn were a pleasure to work with -responsive, pleasant and consistently on the ball. They made the experience much smoother and less stressful than I expected. I happily recommend these guys!”
Group 1 Honda Owings Mills service advisors look after cars after the sale
A car needs care long after the sale, and owners return to the service department for it. The people who look after the car there matter as much as the people who sold it. A Franklintown Road buyer will meet those people again, long after the day they bought.
Mgary W. shared a July 2026 Google review of our dealership: “The level of Customer Service and genuine interest was paramount! This is why I continue to service my vehicle here. Blake J. was extremely engaging, pleasant and honest….she continues to exceed my expectations.”
David G. gave us a June 2026 Google review: “The advisor that helped me today was very professional, curteous and respectful advisor. What i liked the most is that did not try to short change me , or add ridiculous ‘necessary/optional’ maintenance. As another Honda dealership has. I would definetely come to this Honda Dealership for service because I have felt that I can trust the people here.”
Group 1 Honda Owings Mills is upfront about price and paperwork with buyers
The price a buyer agrees to should match the paperwork that follows. Before signing, a buyer should know exactly what they are paying.
Jason H. wrote in an August 2026 Google review of our dealership: “incredible experience working with Phil, Brieyon, and Lane. They were completely upfront, no BS, No unexpected charges, very Fair price. Having purchased 6 vehicles before, This was also the quickest, most streamlined purchase experience I’ve ever had. Highly recommend group 1 Honda Owings Mills!!!”
Group 1 Honda Owings Mills gives Franklintown Road buyers new and certified Honda choices
A buyer choosing a Honda dealer should look at what is on the lot before comparing prices. Choosing between a new car and a certified pre-owned one is an early decision. A dealer that carries both gives a buyer more to compare.
Every certified pre-owned Honda we sell comes with a free vehicle history report.
We sell new Honda models, including the Passport, Ridgeline, Accord, Odyssey and Pilot.
Check how service is booked and who works on your car
Most owners return to a dealer’s service department for maintenance and repairs, long after the purchase. Before you buy, ask how a service visit is booked and whether you can schedule one ahead of time.
Ask who does the work on your car, and whether you will be told their name. Also ask whether the parts the car needs are on hand, because a repair that waits on a part takes longer.
Our express service lanes handle oil and filter changes, fluid checks, multi-point inspections, tire rotations and repairs, wiper blades, battery testing and replacement, bulbs, and engine and cabin filters, with no appointment needed.
Our parts department stocks factory OEM parts.
Look at a car’s full price before an advertised monthly figure
An advertised monthly figure can leave out what a car costs once it is on the paperwork. Compare one specific car’s full price, with fees included, before you decide on a payment. Two cars with similar monthly payments can cost very different amounts overall.
The prices we advertise already include a $799 dealer doc fee; tax, title, government fees and registration come on top.
Group 1 Honda Owings Mills’s Google reviewers mostly give it five stars
82% of our 3,505 Google reviews are five star (Google, 2026).
| Dealer | Google rating | Google reviews |
|---|---|---|
| Group 1 Honda Owings Mills | 4.5 | 3,505 |
| Norris Honda | 4.3 | 856 |
| Apple Honda | 4.5 | 2,535 |
| Jim Coleman Honda | 4.7 | 4,607 |
Three complaints in one- and two-star Honda dealer reviews to check for
Repairs not fixed right the first time appear in one- and two-star Google reviews of Honda dealers. Eric H. posted a July 2025 Google review of Norris Honda: “Purchased a weekend jeep to have fun with kids and drive around the countryside. Two months and less than 1500 miles later I’m broken down in rural PA. This is after there were multiple check engine light warnings that I took in and were told were resolved. Would not recommend doing business with these folks.” How does a service department confirm that a repair is done right?
Prices that changed at signing, through add-ons, dealer fees and markups, show up in one- and two-star reviews of Honda dealers. Dated December 2025, Michael E.’s Google review of Apple Honda reports: “Don’t appreciate being nickel and dimed with a 3% credit card fee. I mentioned this politely and asked if there was a line of communication setup for feedback on the topic. They declined any further assistance and just used their pen to point at the table tent that said the customer now has to cover the fee. We’ve always brought our CRVs here for service and spend hundreds of dollars, that might change.” What does the written quote list as fees before I sign?
Rude or dismissive staff come up in one- and two-star reviews of Honda dealers. Emily R. left an April 2026 Google review of Jim Coleman Honda: “The lady who answered the phone to help me this morning was very rude and not helpful what so ever. I’ve heard many people say the same about her not sure her name but unacceptable and completely unprofessional.” Who will I deal with at each step, and can I get their name?
Frequently asked questions
Do I have to finance or lease through Honda Financial Services to get the advertised offers?
Yes. The advertised offers go to buyers who finance or lease through Honda Financial Services. Ask what each option costs before you choose one.
What does a lease special look like?
Our lease specials give terms on specific stock units.
What should I bring when I buy a Honda?
Bring your driver’s license and proof of insurance. If you plan to trade in a car, bring its title or loan payoff information too.
What should I ask about a used Honda before I buy it?
Ask for the vehicle’s history report before you agree to anything. Ask what the dealer has inspected and what it has not, and get both answers in writing.
What should I check on the paperwork before I sign?
Read every line of the buyer’s order. Ask about any charge you do not recognize, and make sure the stock number, price and trade-in value match what you agreed to.
Group 1 Honda Owings Mills offers Honda service, parts and financing on Reisterstown Road
We are a Honda dealership at 9701 Reisterstown Rd, Owings Mills, MD 21117, on the Reisterstown Road corridor in northwest Baltimore County. We sell new, used and certified pre-owned Honda vehicles, run service, parts and financing, and write leases as well as purchases. Our rating stands at 4.5 stars across 3,505 Google reviews (Google, 2026).
A buyer who chooses us can buy or lease a new or certified Honda and bring it back to our service department after the sale.
See the current Honda inventory at Group 1 Honda Owings Mills before you visit. See our Honda inventory →
Group 1 Honda Owings Mills answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Owings Mills showroom, or call (667) 622-9990.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Honda Owings Mills for complete details regarding current vehicle inventory, pricing, and equipment.
